Description of the Golden Card and assistance services
|
Services description
|
Mobile assistance
|
year
|
One star
|
Two- star
|
Three- star
|
Four- star
|
|
Assistance services
|
Responding to customers request
|
Free
|
Free
|
Free
|
Free
|
Free
|
Free
|
|
Telephone guidance and start up
|
Free
|
Free
|
Free
|
Free
|
Free
|
Free
|
|
Informing
|
Free
|
Free
|
Free
|
Free
|
Free
|
Free
|
|
Keep track of customers requests
|
Free
|
Free
|
Free
|
Free
|
Free
|
Free
|
|
Technical consultation
|
Free
|
Free
|
Free
|
Free
|
Free
|
Free
|
|
Providing assistance activities 24 hours a day
|
Free
|
Free
|
Free
|
Free
|
Free
|
Free
|
|
Providing periodic and maintenance services based on the car manufacturer standards
|
According to the tariffs
|
According to the tariffs
|
According to the tariffs
|
Free*
|
Free**
|
Free***
|
|
Starting the car in the place
|
Free
|
Free
|
Free
|
Free
|
Free
|
Free
|
|
In place maintenance
|
According to the tariffs
|
According to the tariffs
|
According to the tariffs
|
Free
|
Free
|
Free
|
|
Quick Service
|
According to the tariffs
|
According to the tariffs
|
According to the tariffs
|
Free
|
Free
|
Free
|
|
Transporting the vehicle
|
Free
|
Free
|
Free
|
Free
|
Free
|
Free
|
|
Transferring the occupants
|
Free
|
Free
|
Free
|
Free
|
Free
|
Free
|
|
Golden Services
|
Compensation payment for accidents
|
------
|
According to terms of Golden Services
|
|
Minor and major theft
|
------
|
|
Natural disasters
|
------
|
|
Repairs
|
According to the tariffs
|
|
According to the tariffs
|
Free
|
Free
|
Free
|
|
Paying the fees of residing
|
------
|
------
|
------
|
------
|
100,000 Rails per day
|
150,000 Rials per day
|
|
Delivery of tires (maximum 4 tires for each period)
|
------
|
------
|
------
|
------
|
------
|
Every 60,000 km
|
|
Glass breaking
|
------
|
------
|
Free
|
Free
|
Free
|
Free
|
|
Acids and chemicals
|
------
|
------
|
Free
|
Free
|
Free
|
Free
|
|
Car replacement, overall damage
|
------
|
According to terms of Golden Services
|
|
Offering services of customers loyalty
|
According to the tariffs
|
According to the tariffs
|
According to the tariffs
|
According to the tariffs
|
According to the tariffs
|
According to the tariffs
|
Up to 25,000 km according to the terms**, up to 40,000 km according to the terms***, up to 60,000 km according to the terms.
Repairs
If the vehicle faces a technical defect but is capable of moving and its moving doesn’t lead to more damages or accidents, please contact the call center (number: 096440 or 021-88612121) or go to one of the authorized agencies of Iran Khodro Company.
Accidents and incidents
Compensation payment is obliged to the Golden Card and assistance services accounting the following criteria and in the case of two or more cars collision, hitting a stationary or moving object, hitting of another object to the car, overturning and collapsing of the car and the damage under the vehicle.
In the event of an accident please first call the police or judicial authorities and make the accident report or its sketch.
(Note that the above report should be complete and written on a letterhead dated, numbered and endorsed by the stamp of mentioned authorities). Then please follow the terms mentioned in the services manual of the company.
Car replacement
This plan is available to the damaged vehicles that needs repairs and the fees of repairing is more than 60% of vehicles total value before the accident or the vehicle reconstruction is not possible according to the company's experts or the repair process takes a long period of time.
Car replacement steps
The owner or his legal counsel should refer to the central office or regional offices of Iran's Emdad Khodro Company complete the request form and do the paperwork.
Then a company's expert would be sent to the parking where the damaged car is placed to authenticate the car and the accident and report the vehicle inspection.
The expert of the case, then reviews the case, determine the damage and the joint share of vehicle's price.
The subscriber submits the original receipt of deposited money to Iran's Emdad Khodro Company bank account.
Issuing and sending the letter of introduction to the marketing and sale administrative assistant of Iran Khodro for issuing the deed and delivering the deed of requested vehicle according to the issued introduction letter.
Periodic maintenance
For periodic maintenance use one of following methods:
Contact the call center with the number of 096440 and request the in place service or obtain admission from agencies.
In person visit to one of the authorized agencies of Iran's Emdad Khodro Company across the country.
After receiving the permission from Iran's Emdad Khodro call center, the service assistant is obliged to provide all services (according to the following tables) in the customers requested place or in authorized agencies of Iran Khodro Company. (It is worth mentioning that periodic maintenance decreases car depreciation and increases its lifetime.
After receiving the service, if approved, please sign the invoice.
According to the car repairs standards, tune- ups and replacement of consumable items, oil spills and liquids in the intervals between periodic maintenances is not covered by assistance services.
For periodic maintenance you can refer to the authorized agencies of Iran Khodro or contact the call center and use the Quick Service, this is only available in the time of subscription validity, for determined kilometers and during the interval of 500 km before and maximum of 1500 km after the determined kilometer.
Maximum fees available for periodic maintenance of Golden Cards and assistance services are as follows:
|
Periodic maintenance of Peugeot Pars, Samand and Peugeot 405 with XU7 AND XUM engines
|
|
Type of service
|
5000
|
10000
|
15000
|
20000
|
25000
|
30000
|
35000
|
40000
|
45000
|
50000
|
55000
|
60000
|
|
Motor oil
|
ــ
|
**
|
ــ
|
**
|
ــ
|
***
|
ــ
|
***
|
ــ
|
****
|
ــ
|
****
|
|
Oil filter
|
ــ
|
**
|
ــ
|
**
|
ــ
|
***
|
ــ
|
***
|
ــ
|
****
|
ــ
|
****
|
|
Fuel filter
|
ــ
|
ــ
|
ــ
|
***
|
ــ
|
ــ
|
ــ
|
***
|
ــ
|
ــ
|
ــ
|
****
|
|
Air filter
|
ــ
|
**
|
ــ
|
**
|
ــ
|
***
|
ــ
|
***
|
ــ
|
****
|
ــ
|
****
|
|
Brake pad
|
ــ
|
ــ
|
ــ
|
***
|
ــ
|
ــ
|
ــ
|
***
|
ــ
|
ــ
|
ــ
|
****
|
|
Spark plug
|
ــ
|
ــ
|
ــ
|
***
|
ــ
|
ــ
|
ــ
|
***
|
ــ
|
ــ
|
ــ
|
****
|
|
Timing belt
|
ــ
|
ــ
|
ــ
|
ــ
|
ــ
|
ــ
|
ــ
|
ــ
|
ــ
|
ــ
|
ــ
|
****
|
|
Periodic inspections
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
Note 1: The two- star level services can also be applied for three- star and four- star vehicles and thus three- star services can be applied for four- star vehicles too.
Note 2: In the case that Peugeot Pars, Samand and 405 have the TU5 engine, car services would be provided according to the periodic maintenance services table of 206.
|
Periodic maintenance of Tondar90 with K4M engine
|
|
Type of service
|
10000
|
20000
|
30000
|
40000
|
50000
|
60000
|
|
Motor oil
|
**
|
**
|
***
|
***
|
****
|
****
|
|
Oil filter
|
**
|
**
|
***
|
***
|
****
|
****
|
|
Fuel filter
|
ــ
|
***
|
ــ
|
***
|
ــ
|
***
|
|
Air filter
|
ــ
|
**
|
ــ
|
***
|
ــ
|
****
|
|
Brake pad
|
ــ
|
***
|
ــ
|
***
|
ــ
|
****
|
|
Spark plug
|
ــ
|
***
|
ــ
|
***
|
ــ
|
****
|
|
Timing belt
|
ــ
|
ــ
|
ــ
|
ــ
|
ــ
|
****
|
|
Periodic inspections
|
√
|
√
|
√
|
√
|
√
|
√
|
The kilometer for changing timing belt of Peugeot 206 is every 80,000 km and is only available for owners of four- star level services.
The gearbox oil is changed at every 40,000 km and is available for four- star level services
|
periodical maintenance of Peugeot 206, Rana and 207
|
|
Type of service
|
20000
|
40000
|
60000
|
|
Motor oil
|
**
|
***
|
****
|
|
Oil filter
|
**
|
***
|
****
|
|
Fuel filter
|
***
|
***
|
****
|
|
Air filter
|
**
|
***
|
****
|
|
Brake pad
|
***
|
***
|
****
|
|
Spark plug
|
***
|
***
|
****
|
|
Periodic inspections
|
√
|
√
|
√
|
|
periodic maintenance of ELX Pars and Sarir Samand with the engine of XU7-L4
|
|
Type of service
|
5000
|
10000
|
15000
|
20000
|
25000
|
30000
|
35000
|
40000
|
45000
|
50000
|
55000
|
60000
|
|
Motor oil
|
ـ
|
**
|
ـ
|
**
|
ـ
|
***
|
ـ
|
***
|
ـ
|
****
|
ـ
|
****
|
|
Oil filter
|
ـ
|
**
|
ـ
|
**
|
ـ
|
***
|
ـ
|
***
|
ـ
|
****
|
ـ
|
****
|
|
Fuel filter
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
****
|
|
Air filter
|
ـ
|
**
|
ـ
|
**
|
ـ
|
***
|
ـ
|
***
|
ـ
|
****
|
ـ
|
****
|
|
Brake pad
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
****
|
|
Spark plug
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
****
|
|
Periodic inspections
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
The timing belt of ELX Pars and Sarir Samand is changed at every 80,000 km and is only available for customers of four- star level services.
|
Periodic maintenance of Samand and Dena with national engines of EF7
|
|
Type of service
|
5000
|
10000
|
15000
|
20000
|
25000
|
30000
|
35000
|
40000
|
45000
|
50000
|
55000
|
60000
|
|
Motor oil
|
ـ
|
**
|
ـ
|
**
|
ـ
|
***
|
ـ
|
***
|
ـ
|
****
|
ـ
|
****
|
|
Oil filter
|
ـ
|
**
|
ـ
|
**
|
ـ
|
***
|
ـ
|
***
|
ـ
|
****
|
ـ
|
****
|
|
Air filter
|
ـ
|
**
|
ـ
|
**
|
ـ
|
***
|
ـ
|
***
|
ـ
|
****
|
ـ
|
****
|
|
Spark plug
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
****
|
|
Fuel filter
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
****
|
|
Brake pad
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
****
|
|
Periodic inspections
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
The timing belt of Samand and Dena with the EF7 national engine is changed at every 80,000 km and is only available for customers of four –star level services.
|
Periodic maintenance of Peugeot Roa with OHV engine
|
|
Type of service
|
4000
|
8000
|
12000
|
16000
|
20000
|
24000
|
28000
|
32000
|
36000
|
40000
|
44000
|
48000
|
52000
|
56000
|
60000
|
|
Motor oil
|
**
|
**
|
**
|
**
|
**
|
**
|
***
|
***
|
***
|
***
|
****
|
****
|
****
|
****
|
****
|
|
Oil filter
|
**
|
**
|
**
|
**
|
**
|
**
|
***
|
***
|
***
|
***
|
****
|
****
|
****
|
****
|
****
|
|
Fuel filter
|
ـ
|
ـ
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
ـ
|
ـ
|
****
|
ـ
|
ـ
|
ـ
|
|
Air filter
|
ـ
|
**
|
ـ
|
**
|
ـ
|
**
|
ـ
|
***
|
ـ
|
***
|
ـ
|
****
|
ـ
|
****
|
ـ
|
|
Brake pad
|
ـ
|
ـ
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
ـ
|
ـ
|
****
|
ـ
|
ـ
|
ـ
|
|
Spark plug
|
ـ
|
-
|
ـ
|
***
|
ـ
|
-
|
ـ
|
***
|
ـ
|
-
|
ـ
|
****
|
ـ
|
-
|
ـ
|
|
Periodic inspections
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
√
|
|
Periodic maintenance of Suzuki Grand Vitara
|
|
Type of service
|
7500
|
15000
|
22500
|
30000
|
37500
|
45000
|
52500
|
60000
|
|
Motor oil
|
**
|
**
|
**
|
***
|
***
|
****
|
****
|
****
|
|
Oil filter
|
**
|
**
|
**
|
***
|
***
|
****
|
****
|
****
|
|
Air filter
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
****
|
|
Brake pad
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
****
|
|
Fuel filter
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
****
|
|
Spark plug
|
ـ
|
ـ
|
ـ
|
***
|
ـ
|
ـ
|
ـ
|
****
|
|
Periodic inspections
|
-
|
√
|
-
|
√
|
-
|
√
|
-
|
√
|